Questions and Answers

If, for any reason, you are unhappy with UpVPN, please reach out to [email protected]. We will be happy to assist and create the best possible experience.

You may request a refund within the first 30 days of your first purchase. Plan upgrades and second-time onward purchases do not qualify for a refund.

Before requesting a refund, please disconnect upvpn VPN on all of your devices.

Refund on purchases made using a card may take up to 5-10 business days after issuing the refund.

Serverless VPN Self-hosted purchase is non-refundable.

For refunds on in-app purchases made through Apple App Store, please contact Apple directly. Apple will review your request and determine if you're eligible for a refund according to their policies.

Only applicable for Pay as you go plan

Yes. All minimum charges are listed below:

• base charge: 5 cents.

• hourly charge: You are charged for 1 hr minimum, and then in increments of 1 hr.

  For instance, if your VPN session lasts 1 hour and 25 minutes, you will be charged for 2 hours.

• data charge: No charge for 0 bytes. Otherwise, you are charged in increments of 1 cent.

  For instance, at a rate of 4 cents per gigabyte (GB), you will be charged 1 cent for every 250 megabytes (MB) of data. Therefore, if your total uploaded and downloaded data amounts to 650MB, the charge will be 3 cents.

Only applicable for Pay as you go plan

When you start a VPN session, you are immediately charged a base charge. When you end a VPN session, we accurately calculate charges based on duration and data usage, which should be reflected in your account shortly afterward.

Only applicable for Pay as you go plan

Yes, Pricing Calculator

These indicators are visual recommendations about time it will take for a server to be ready for a VPN session in a location.

Our optimization efforts ensure that your VPN session is ready within seconds, delivering a user experience comparable to other established VPN providers.

In cases where server capacity is available (Warm), you can expect consistent quick ready times. However, if spare capacity is unavailable (aka Cold starts in Serverless model of computing), we dynamically provision a new server upon your request, leveraging the cloud provider available for your chosen location. In our experience, this provisioning process typically ranges from 40 to 70 seconds.

• Add a device on Web Devices page and then click the manage button.
• On selected device's management page you select a location and toggle switch to create VPN session.
• Once VPN session is ready, you will see option to download WireGuard configuration file or scan QR code. Use this configuration to connect to VPN on any WireGuard compatible client app.
• After usage you come back to management page and toggle switch to end the VPN session at which point total charges (only for pay as you go plan) for this VPN session will be calculated.

Please note these configurations or QR code cannot be reused after ending VPN session.

We do OS specific code signing of our installers.

Additionally, we digitally sign installers using GPG (GNU Privacy Guard). This guarantees that the installer is from us and has not been tampered with.

You can independenlty verify signatures using our code signing GPG public key available here.

The digital signature .asc files of app installer are available on our Github Releases page.

Once you delete account, there is no going back. Please be certain.

Visit Account tab on the dashboard.