Customers: Using, downloading, installing, or otherwise accessing the services or any materials included in or with the services.
Website visitors: Visitors to our website.
Account Information. If you create an account, we collect your email address and password.
Payment Information. To use our Services you are required to provide payment information through our third party payment provider: Stripe. Your name, payment method, invoices, and receipts are stored in Stripe. We receive confirmation of your payment or refund which we then associate with your Account Information.
Support. When you email us for support, we receive your email address and its contents. You may be required to provide program logs for us to better support you. Emails data is collected by third-party provider Google Workspace.
This information is only collected when you perform an action on website or app to consume upvpn Services.
Device data. When you download and sign-in on the upvpn app, we collect information about device OS, hardware architecture,hostname or logged in username, and WireGuard public key. And associate it with your Account Information.
VPN Session and Usage data. When you request a VPN session, we collect location and time data in at start. When you end a VPN Session we collect usage data in terms of time duration and total bytes (uploaded and downloaded). Location and Usage data is important for us to calculate usage based charges and is associated with your Account Information.
Data is shared with third party service providers for us to operate Services. An illustrative list of functions are: Payment processors, Email service providers. Only WireGuard configuration data required for services to function is shared (and deleted at the end of your VPN session) with Cloud Providers.
When you use upvpn's "Web Devices" the default DNS in WireGuard configuration is also 126.96.36.199 unlike upvpn app you can change it before using.
Communications: We may communicate with you using the email to provide you information about service, or communicate about marketing purposes, provided that we do so in accordance with applicable law, including any consent or opt-out requirements.
Performing a contract with you: When you register an account you are agreeing to Terms of Service.
Legitimate interests: Account creation, payment processing and providing you access to use our Services.
Depending on your location and subject to applicable law, you may have following rights granted:
The right to erasure: having your personal data deleted
The right to non-discrimination for exercising your California Consumer Privacy Act (CCPA) rights
Right to opt-out of sale (CCPA): We do not sell personal information
The right to data portability
The right to rectification
The right to access